Webmail Help Page

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Hopefully, this page will answer all of your Webmail questions! We will be updating the page as we progress using webmail. If you have any questions that are not answered here please use the Ask a Question form button below:

Ask a question form

Getting Started Webmail Interface Creating a new message Saving Draft Messages Replying to a Message Creating your own Folders Change Message Thread Order Spam

Getting Started

In order to access the webmail you will need a valid Chalfont's u3a email address and a password. These will be sent to you by the webmaster.

You can login to the webmail by clicking the Login to email button on the Webmail page.

You should then enter your supplied Chalfont's u3a email address and password. You should then see the webmail for your group.

Changing your password

We would strongly recommend that you change your password from the one that was supplied to you. You can change your password by clicking the Change your Password button on the webmail page.

Note: If you are the only convener for your group then you can now reset your password if you have forgotten it.
If your group has more than one convener and you have forgotten your password then use the Ask a Question Form on this page to request a new password. This request must come from the group convenors email address or a Committee member.

Webmail Interface

The main menu in Webmail will appear slightly different depending upon if you are using a PC or MAC, a mobile phone or a tablet.

The first menu item is the Compose button which you use to create a new email message.

The second menu item is the Mail button which will take you back to your inbox.

The Third menu item is the Contact button and will take you to your list of contacts.

The fourth menu item is the built-in Calendar where you can enter meeting details

The fifth cog icon takes you to the settings, more details on this on another page.

The Question Make "about" icon just gives information about the software, it is not recommended that you change anything on this screen.

The CP icon takes you to the Webmail config screen, it is not recommended that you change anything on this screen.

The logout power button logs you out from the webmail.

Creating a new message

This section covers the basics on how to Compose and send a new message.

To create a new message, click the Compose button and you will see the Compose message screen. At the top of the screen, you will see the following:

The From field will contain your group convenors email address.

In the To field you can enter the email address of the person you are sending the email too. You can enter multiple email address separated by a coma. If you click the "people" icon to the right, you can add recipients from your contacts. Lastly if you click the + plus icon can add CC, Blind CC. There is also Reply-To and Followup-To which are normally not used and information about these will be added in a later section.

The Subject field is the subject of the message.

At the top you can Save this message without sending it. You can then edit and send it later.

The Attach Paperclip allows you to attach a document from your device.

The Signature and Responses options will be discussed later.

The box below this section is where you compose you message. This is initial in text format. If you click the icon at the top left of the message text box it will switch the message to HTML format, and you can better format the message.

Once you have completed typing your message to click the blue send icon to send the message.

You will then be returned to your inbox. A copy of your sent message is saved in your Sent folder.

Options and attachments

There are a few options you can set if you wish before sending a message. On the right-hand side there is another way of attaching file(s), note the max file size is 512MB.

Also, on the right you can also request a receipt from the recipient of the message but moving the slider to the right.

You can also receive a notification when the message has been delivered by moving the Delivery status notification slide to the right

You can change the priority of the message by clicking the normal priorty and then select the new priority. This will be indicated in the recipient's inbox.

Lastly you can change where the sent message is saved. It normally goes to the Sent folder, but you could change this, so it goes to a different folder.

Saving Draft Messages

When you create a new message you can save the message without sending it, this enables you to continue editing later. This is useful if you want to copy and paste some information from another message or just check another email before you send the one you are editing.

To save the message as a draft click the Save button in the middle of the top menu when you are editing the new message. You can then click the Mail menu item in the left-hand menu to return to the inbox.

To continue editing the draft message click the Drafts folder and then either double click the message or click the blue Edit button. Once you have finished editing the message you can either Save it again in the Drafts folder or send the message.

Replying to a Message

This section covers the basics of how to reply to a new message.

To reply to a message either single click or double click on the message and it will open either in the preview pane or a new window. The number in blue next to the Inbox is the number of unread messages.

From the menu at the top click either Reply to reply only to the sender or Reply all to reply to everyone the message was sent to. You can also click Forward to send the message to a new recipient.

Also on this menu, you can Delete the message and it will be moved to the Deleted Items folder or Archive to move it to the Archive folder.

You can also move messages to your own folders which we will cover later.

Clicking Mark will give you options to make the message as Read, Unread, Flagged or UnFlagged

If you wish to print the message click on the More icon with three dots above it and then click on Print this Message.

When you click Reply, Reply All or Forward you can type in a new message. The same options available when creating a new message are also available here. Once you have completed the message click on the blue Send icon at the bottom of the screen.

Creating your own Folders

The Webmail comes with some standard folders. In addition, you can create your own folders and sub-folders. To create your own folders click on the three verticle dots to the right of your group's email address and then select Manage folders from the menu.

You can also get to this by clicking Settings on the left-hand side and then clicking Folders

This will open the settings page and you should find the folders option is already selected and the current folders are listed. To create a new folder click the Create button with a + symbol above it.

You can now type in a name for the new folder in the Folder Name box. You can also change the List view mode from List to Thread. The Thread will show the emails grouped by the message thread. Once you have entered the Folder name click on the blue Save button.

You can have nested or sub-folders. You need to create the Parent Folder first and then when you want to create a sub-folder select the Parent Folder by selecting it from the pulldown list of existing folders. Click on Save to save your new folder.

When you have finished click on the Mail icon on the far left and you will see your new folders and sub-folders.

Moving Messages to your new Folders

Now you have created your new folders you can move messages to them. From the Inbox click on the message and then click on the More icon with three dots above it on the top menu to the right. From that menu click on Move to... and then select the folder from the list. There is also a Copy to... option that will make a copy of the message to the new folder.

Multi-Select move and copy

You can move or copy multiple messages but holding down the keyboard shift key and then select all of the messages you want to move or copy. They will have a light blue background when selected. Then select either Move to.. or Copy to.. from the More menu

Change Message Thread Order

I have had feedback from a webmail user that when they reply to a message the reply is at the bottom of the email thread.

If you wish to change this so that your reply is at the top please follow these steps:

Once you are logged in to webmail. Click on Settings on the left-hand side.
Then select Preferences and then select Composing Message
On the right-hand pane, there is an option called "When replying" From the pulldown select "Start new message above original"
Click the blue Save button to save this change.

I hope this helps

Spam

Unfortunately, unsolicited emails or spam will come into your inbox. The webmail software will try and identify spam and put the messages into the spam folder.

Some spam messages may still appear in your inbox, if this happens select the spam message and then click the Spam button in the top left menu.

You should also check the spam folder occasionally for valid or non-spam messages. If you find a valid email select the message and then click the Not Spam button in the top left menu.